Shipping Policy
Everything below applies to orders placed at Lumara Lighting. If anything here doesn't match what you're seeing on your order, email pedropaulo0480@gmail.com and we'll sort it out.
Where we ship
We ship within the United States only, including all 50 states. We don't currently ship internationally or to freight forwarders.
Processing time
Orders are picked, packed, and handed to the carrier within 1–3 business days. Business days are Monday through Friday, excluding public holidays. Orders placed on a weekend or holiday begin processing the next business day.
During sale periods and around major holidays, processing can take an extra day or two. We'll say so on the site if that's the case.
Delivery time
Once your order ships, most parcels arrive within 5–10 business days. From the moment you order, expect roughly one to two weeks door to door.
Delivery estimates are estimates, not guarantees. We aren't responsible for carrier delays, weather, or other events outside our control.
Shipping rates
- Standard shipping — $8.00
- Free standard shipping on orders of $70.00 or more (before tax)
- Express shipping — $15.00
Your exact rate is calculated and shown at checkout before you pay. No surcharges, handling fees, or extra charges are added afterward.
Express shipping speeds up transit, not processing — your order still needs its 1–3 business days with us first.
Tracking your order
As soon as your order leaves us, we email a tracking number to the address you used at checkout. If it doesn't turn up, check your spam or promotions folder first — that's usually where it lands.
Carrier scans sometimes pause for a day or two mid-transit, which is normal. If tracking hasn't moved for more than five business days, email us your order number and we'll open a trace with the carrier.
Shipping addresses
Please double-check your address at checkout. We ship to the address exactly as entered.
To correct an address, email us right away with your order number. We can usually update it any time before the order ships — typically within 24 hours of it being placed. Once the parcel is with the carrier we can't reroute it, and a package returned to us because of an incorrect address can be reshipped at your cost.
Orders with several items
Larger orders may ship in more than one parcel and can arrive on different days. You'll get tracking for each parcel. If part of your order is missing and tracking shows everything as delivered, contact us and we'll look into it.
Damaged, lost, or missing parcels
Inspect your order as soon as it arrives. If a fixture arrives damaged, or a parcel is marked delivered but isn't there, email us within 12 days of delivery with your order number and photos of the item and the outer packaging. We'll send a replacement or issue a full refund, whichever you prefer, at no cost to you.
Report shipping damage as soon as you notice it — carriers set strict time limits on damage claims and we can't file one after their deadline.
Cancellations and returns
We can cancel an order any time before it ships. After that, our Refund Policy applies: 12 days from delivery to request a return, items unused and uninstalled in original packaging, customer-paid return shipping, and a 15% restocking fee. Original shipping charges aren't refundable.
Taxes
Applicable sales tax is calculated at checkout and shown before you pay.
Questions
Email pedropaulo0480@gmail.com or call (443) 358-7245. We reply within 1–2 business days. Including your order number in your first message gets you a faster answer.
Nothing in this policy limits any rights you may have under applicable consumer protection law.
Last updated: August 25, 2026