Refund Policy

We want you to be happy with your lighting. If something isn't right, here is exactly how returns work at Lumara Lighting.

The 12-day return window

You have 12 days from the date your order is delivered to request a return. Requests made after day 12 can't be accepted.

To start a return, email pedropaulo0480@gmail.com with your order number and a short note about the reason. We'll reply with return instructions and the return address. Please don't ship anything back before you hear from us — unauthorized returns can't be processed or refunded.

Condition requirements

Items must be unused, uninstalled, and returned in their original packaging with all hardware, remotes, mounting brackets, and accessories included. Fixtures that have been hardwired, drilled, cut, or permanently installed can't be returned unless they arrived damaged or defective.

Return shipping and restocking fee

• Return shipping is paid by the customer.
• A 15% restocking fee is deducted from the refund.
• Original shipping charges are non-refundable.

Please use a trackable shipping service. We can't issue a refund for a return that doesn't reach us.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or isn't what you ordered, we cover it in full — no return shipping cost and no restocking fee. Email us within 12 days of delivery with photos of the item and the packaging, and we'll send a replacement or issue a full refund, whichever you prefer. Please report shipping damage as soon as you notice it, since carriers limit how long damage claims can be filed.

How refunds are issued

Once your return arrives and has been inspected, we'll email you to confirm the outcome. Approved refunds are returned to the original payment method within 5–10 business days, less the 15% restocking fee. Your bank or card issuer may take a few additional days to post the credit.

Exchanges

The fastest way to exchange an item is to return the original for a refund under this policy and place a new order for the item you want.

Items we can't accept

• Fixtures that have been installed or hardwired
• Items missing original packaging, hardware, or accessories
• Items requested more than 12 days after delivery
• Clearance or final-sale items, where marked as such
• Gift cards

Cancelling or changing an order

We can cancel or change an order any time before it ships — usually within 24 hours of it being placed. Email us as soon as possible. Once the order is with the carrier, the return process above applies.

Contact

Questions about a return? Email pedropaulo0480@gmail.com and we'll respond within 1–2 business days.

Nothing in this policy limits any rights you may have under applicable consumer protection law.