FAQ

We currently ship within the United States only.

Orders are processed and handed to the carrier within 1–3 business days. Orders placed on weekends or holidays start processing the next business day.

Once shipped, most orders arrive within 5–10 business days. Total time from order to doorstep is typically about one to two weeks.

Yes. As soon as your order ships, we email a tracking number to the address used at checkout. If you don't see it, check your spam or promotions folder before contacting us — that's where it usually ends up.

Shipping is calculated at checkout based on your address and the size of your order. You'll see the exact cost before you pay — there are no charges added afterward.

Yes, if the order hasn't shipped yet. Email us right away with your order number and the corrected address. Once the package is with the carrier we can't reroute it.

Carrier scans sometimes pause for a day or two in transit, which is normal. If there's been no movement for more than five business days, email us your order number and we'll open a trace with the carrier.

You have 12 days from delivery to request a return. Items must be unused, uninstalled, and in original packaging with all hardware and accessories. Email pedropaulo0480@gmail.com with your order number to start one — wait for our instructions before shipping anything back. Full details are on our Refund Policy page.

Return shipping is paid by the customer, and a 15% restocking fee is deducted from the refund. Original shipping charges are not refundable. The one exception: if an item arrives damaged, defective, or wrong, we cover everything — no return shipping cost and no restocking fee.

Email us within 12 days of delivery with photos of the item and the packaging it came in. We'll send a replacement or issue a full refund, whichever you prefer. Please report damage as soon as you spot it — carriers put time limits on damage claims.

No. Once a fixture has been hardwired, drilled, cut, or permanently mounted it can't be returned, unless it arrived damaged or defective. We recommend unpacking and inspecting everything before you book an electrician.

Once your return reaches us and passes inspection, we email you to confirm and issue the refund to your original payment method within 5–10 business days, less the 15% restocking fee. Your bank may take a few extra days to post it.

The quickest route is to return the original for a refund and place a new order for the item you want, so the replacement ships immediately instead of waiting on the return.

Yes, any time before it ships — usually within 24 hours of ordering. Email us as soon as you can. After it ships, the standard return process applies.

Yes. Our fixtures are built for standard US household power (110–120V). Many models accept a wider 85–265V range; the exact voltage is listed in the specifications on each product page.

For any hardwired fixture — wall lights, pendants, pillar lights — yes. Have a qualified electrician install it with the power switched off at the breaker. Plug-in, battery, and solar items such as sunset projectors, under-cabinet lights, and solar deck lights need no wiring at all.

It depends on the fixture. Integrated LED models have the light source built into the fixture, so there's nothing to buy or replace. Models that take a separate bulb list the bulb base (for example E27) and whether a bulb is included under "Details" on the product page.

It's the weather rating for the fixture.

• IP40 — indoor use only.
• IP54 — protected against dust and splashing water. Fine for a covered porch, patio, or garage.
• IP65 — protected against dust and water jets. Suitable for fully exposed outdoor spots that get direct rain and snow.

Every outdoor product page lists its rating. Don't install an indoor-rated fixture outside, even under cover.

That's color temperature — the warmth of the light. 3000K is warm white, a soft yellow glow that suits bedrooms, living rooms, and entrances. 4500K is neutral. 6000K is cool daylight white, better for kitchens, garages, and task areas. Some of our fixtures are switchable between all three.

Some are, and some offer stepped brightness levels instead of true dimming. Check the "Color Temperature" and "Control Type" lines on the product page. If a fixture is dimmable on a wall dimmer, make sure you're using an LED-compatible dimmer switch — older incandescent dimmers can cause flickering or buzzing.

Yes, as long as you match the IP rating to the location. IP54 fixtures are made for sheltered outdoor spots; IP65 fixtures are made for fully exposed ones. Both are built with weather-resistant materials such as aluminum, stainless steel, and tempered glass.

Email us with your order number, a description of the problem, and a short video or photo if you can. Within the 12-day window we'll replace or refund a defective item outright. After that, many fixtures carry a manufacturer warranty — contact us and we'll help you sort out the claim.

We accept major credit and debit cards. Any additional express payment options available to you will appear on the checkout page.

No. You can check out as a guest — just give us an email address so we can send your confirmation and tracking.

No, we're online only. That's how we keep prices on architectural-grade lighting where they are.

Email pedropaulo0480@gmail.com or use our Contact page. We answer within 1–2 business days. Including your order number in the first message gets you a faster answer.